Problem
Developing the chat feature was complicated, it needs significant development resources to make it fast, secure, and user-friendly.Ensuring the security and privacy of patient d...
Solution
To address the challenges faced by the WhatsDoc mobile app and website, we used Ruby on Rails and Postgre to develop the platform's backend. Using these technologies allowed the...
Stack
Web, mobile, integration, and supporting platform technologies.
Impact
The WhatsDoc platform provides patients with real-time access to healthcare professionals via chat, voice, and video calls, and doctors can accept, decline, or reschedule consul...
Project Overview
WhatsDoc is a telemedicine platform that allows doctors and patients to communicate digitally with communities built around body systems and diseases. With the rise of telemedicine and the need for remote access to healthcare services, WhatsDoc has become a popular solution for patients and healthcare professionals alike.
The platform offers B2C and B2B telehealth services, a simple mobile app, and a free Employee Telehealth Benefit based on a pay-per-use model. Patients can use the app to book appointments, make voice and video calls, order and pay for prescriptions, and receive prescription deliveries.
To develop their mobile app and website, WhatsDoc chose VirtualSpirit, a technology solutions provider that specializes in building mobile apps, web applications, and digital products.
Business Challenge
Developing the chat feature was complicated, it needs significant development resources to make it fast, secure, and user-friendly.
Ensuring the security and privacy of patient data on the platform was a significant concern for both WhatsDoc and VirtualSpirit.
Solution
To address the challenges faced by the WhatsDoc mobile app and website, we used Ruby on Rails and Postgre to develop the platform's backend. Using these technologies allowed the team to develop the chat feature, voice, and video calls, which was a significant achievement.
We also implemented ID validation to ensure the security and privacy of patient data on the platform.
Results & Impact
The WhatsDoc platform provides patients with real-time access to healthcare professionals via chat, voice, and video calls, and doctors can accept, decline, or reschedule consultation requests. Users appreciated the chat feature and the ability to receive receipts on the platform. Metrics for success include the speed of access to the app.
With the use of modern technology and a commitment to patient privacy and security, WhatsDoc offers a reliable and efficient telemedicine solution that addresses the needs of the modern healthcare landscape.
By partnering with VirtualSpirit, they were able to develop a user-friendly mobile app and website that further enhanced their platform and expanded their reach to more patients and healthcare professionals.
Case Studies
Other Case Studies
Insights
Insights on strategy, engineering, and digital product growth
A buyer-focused comparison of dedicated product teams versus project-based development for SaaS roadmaps that change often.
June 05, 2026
A decision framework for product teams weighing a full mobile app rewrite against staged modernization without slowing delivery.
June 03, 2026
A practical framework for choosing the first AI workflow to automate based on data readiness, operational risk, and measurable business value.
June 01, 2026
